The Rise of Flow AI Chatbots: Bridging Structure and Generative Intelligence

The landscape of customer communication and digital automation has undergone a seismic shift. For years, businesses faced a frustrating trade-off: deploy rigid, rule-based chatbots that felt like mechanical “choose-your-own-adventure” scripts, or unleash unpredictable generative Large Language Models (LLMs) that occasionally veered off-script, hallucinated facts, or put brand safety at risk.